Yes. The Emergency Communications Center is equipped with Telecommunication Device for the Deaf (TDD) enabling communications with the speech/hearing-impaired callers.
If a caller uses a TTY/TDD, the caller should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
- Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed
- Stay on the telephone if it is safe. Answer the call taker’s questions.
If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should call 9-1-1 and do not hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller’s address is displayed on the call taker’s screen and help will be sent.