911 Center

The City of Paragould's new Emergency Dispatch Center began operations in June 2018. The new facility was built due to the fact that the old dispatch facility at 101 N 3 1/2 street is in close proximity to the railroad tracks as well as the need to expand and upgrade equipment to keep up with technology.

The new facility has a conference room, a dispatch room that includes state-of-the-art workstations with room to add more if the need arises, 12 inch thick walls to withstand a direct hit from an F5 tornado and bulletproof doors. This location and design should accommodate the City's need for many years to come. Our new facility along with our professional team of dispatchers will help provide the quickest, most efficient, uninterrupted services to the citizens of Paragould and Greene County.

Storm Shelter Registration

If you have a storm shelter / safe room on your property and would like to register it with our department we will gladly put it in our system. Sign up is easy with our new online form. Just go to https://www.datascoutonemap.com/stormshelter/greenecountyar and we will take care of the rest. There are no complicated steps, just some basic information, placing where your shelter is on the map, how many people and animals to expect during the day or night, and you're done. We hope you take advantage of this option to help us better serve you today.

Dispatched calls for February 2026*

*Table includes ALL agencies dispatched by Paragould Emergency Services, not just those inside the city limits of Paragould.
	Law Enforcement	Fire / Rescue	EMS
Total Calls	3845	415	655
911 Calls	470	297	369

Contact Us

Emergency Dispatch Center

Physical Address
24 Southpointe Dr
Paragould, AR 72450

24 Southpointe Dr Paragould AR 72450

Directions

Phone: 870-236-7621 Ext. 1

Emergency Phone: 911

Hours
911 services available 24 hours a day, 7 days a week

Directory
Michael McCammon

Director

Email Michael McCammon
Christy Marrero

Deputy Director

Email Christy Marrero
Casey Tedder

CAD Administrator / QA

Email Casey Tedder

FAQs

Can the center communicate with the speech/hearing-impaired?

Yes. The Emergency Communications Center is equipped with Telecommunication Device for the Deaf (TDD) enabling communications with the speech/hearing-impaired callers.

If a caller uses a TTY/TDD, the caller should:

Stay calm, place the phone receiver in the TTY, dial 9-1-1.
After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed
Stay on the telephone if it is safe. Answer the call taker’s questions.

If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should call 9-1-1 and do not hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller’s address is displayed on the call taker’s screen and help will be sent.

Why does dispatch ask so many questions?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call. The questioning will not slow down the dispatching of the appropriate assistance. In emergency cases, this information is relayed immediately to field units so they may begin responding to the incident, while the dispatcher remains on the phone to obtain further details that are also relayed to the responding units as it is gathered, in real time. The dispatcher will further assist callers by giving instructions to callers on how to administer life saving techniques, such as CPR, during medical emergencies; to take steps to promote the personal safety of the caller, the victim and responding Police, Fire, or EMS personnel, and to engage in those actions that preserve evidence to aid in the apprehension of suspects.

What do I say when I call 9-1-1?

When reporting an emergency:

Remain calm
Speak clearly
Listen to instructions
Answer all questions
DO NOT hang up until instructed to do so by the call taker

The person answering 9-1-1 is a trained dispatcher. They have been trained as to what questions to ask. Be prepared to follow the dispatcher’s line of questioning (e.g. WHEN did the incident occur, WHAT is happening, WHERE the situation is occurring, WHO is involved, is a WEAPON involved, what INJURIES have been sustained, etc.).

What do I do if I call 9-1-1 by accident?

If you call 9-1-1 by mistake, DO NOT HANG UP. Stay on the line and tell the dispatcher that everything is all right. If a caller to 911 hangs up without stating the problem, the caller must be contacted in order to ensure that no actual emergency exits. This may involve the dispatching of a law enforcement officer to your home or place of business in order to ensure that a problem does not exist. One common misconception that citizens have about dialing 911 by mistake is they will somehow get into trouble. This is not true!

When should I call 9-1-1?

9-1-1 is only to be used in emergencies. An emergency is any situation that requires immediate assistance from the police, fire, or rescue. 9-1-1 is for emergencies, potential emergencies, or when an emergency is imminent.

Ask yourself:

Is there a danger to life or property?
Is there a serious medical emergency (chest pains, seizures, bleeding, etc?)
Is there any type of fire (building, vehicle, brush, etc?)
Is there any crime in-progress (robbery, burglary, prowler, fights, etc?)
Are there any other life threatening situations (traffic accident with injuries, stuck in high water, etc?)
Is the caller or someone else the victim of a crime?
If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Please, do not call 9-1-1 to report that electricity or other utilities are off; to notify authorities of traffic jams; to inquire about government services; or to learn general information.

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911 Center

Mission Statement

March Birthdays

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Dispatched Agencies

Dispatched calls for February 2026*

Contact Us

Emergency Dispatch Center

Hours

Michael McCammon

Christy Marrero

Casey Tedder

FAQs

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Contact Us

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